Last Updated: 11/18/2025

Welcome to Radici Trading Co. (“Radici,” “we,” “our,” “us”). By accessing or using our website, purchasing our products, or participating in our experiences, you agree to these Terms & Conditions and all DBAs of Radici. All of our branches and Doing Business As (DBA): Ashes to Bloom by Radici, Radici at the Table, Wellness Escapes with Radici, adhere to the same policies as Radici Trading Company.

1. Product Sales & Order Policies

• All sales are final, except in cases of manufacturing defects or items damaged during shipping.
  
  

• Defective or damaged items must be reported within 7 days of delivery with photo/video proof.
  
  

• We reserve the right to refuse, limit, or cancel orders at our discretion.
  
  

2. Pricing & Payments

• Prices are listed in USD and may change without notice.
  
  

• We accept payments via secure third-party processors (e.g., Stripe, Square, PayPal).
  
  

• You agree that all payment information you provide is accurate and authorized.
  
  

3. Shipping & Fulfillment

• Shipping rates and estimated delivery times are displayed at checkout.
  
  

• Free shipping may apply to qualifying orders (as stated on our website).
  
  

• Once an item is shipped, Radici is not responsible for delays caused by carriers.
  
  

4. Events, Retreats & Experiences

For chef services, pop-up dinners, retreats, and travel-based offerings:

• Reservations may require deposits and may include separate cancellation policies.
  
  

• Taxes, fees, and gratuities may apply and will be disclosed in booking details.
  
  

• Participation requires following all safety and conduct instructions provided by staff.
  
  

5. Intellectual Property

All content on this site — including logos, branding, product descriptions, images, menus, and written content — is the property of Radici Trading Co. and may not be copied, distributed, or used without permission.

6. Prohibited Activities

You agree not to:

• Interfere with the website’s operation.
  
  

• Attempt to access private systems, data, or accounts.
  
  

• Use our products in unsafe or unintended ways.
  
  

7. Disclaimer

Products, especially health-related items such as reusable heat packs, are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition.
Use at your own risk and follow all instructions provided.

8. Limitation of Liability

Radici Trading Co. is not responsible for:

• Indirect or consequential damages
  
  

• Loss, injury, or harm from misuse of products
  
  

• Delays or disruptions beyond our control
  
  

Our total liability to any customer shall not exceed the amount paid for the associated purchase.

9. Governing Law

These Terms are governed by the laws of North Carolina, without regard to conflict-of-law provisions.

10. Contact

For questions:
Radici Trading Co.
Email: radicitradingcompany@gmail.com
Address: PO Box 112, Cameron, NC 28326

Last Updated: 11/17/2025

This Privacy Policy explains how Radici Trading Co. (“Radici,” “we,” “our,” “us”) collects, uses, and protects your personal information.

1. Information We Collect

We collect information when you:

• Make a purchase
  
  

• Create an account
  
  

• Subscribe to emails
  
  

• Fill out a form
  
  

• Participate in retreats or events
  
  

• Contact us
  
  

Information may include:

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Shipping/billing address
  
  

• Payment information (processed securely by third-party providers)
  
  

• Order history
  
  

• IP address and device information
  
  

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
  
  

• Communicate with you about orders and updates
  
  

• Provide customer support
  
  

• Process bookings for services and events
  
  

• Improve our website and product offerings
  
  

• Send marketing emails (you may unsubscribe anytime)
  
  

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your data.
Payment information is handled by secure third-party platforms (e.g., Stripe, Square, PayPal); we do not store full credit card numbers.

4. Sharing Your Information

We do not sell or trade your personal data.
We may share information with:

• Payment processors
  
  

• Shipping carriers
  
  

• Email marketing platforms
  
  

• Trusted service providers who help operate our business
  
  

These partners are required to safeguard your information.

5. Cookies & Tracking

We use cookies and analytics tools (such as Google Analytics) to improve site performance and personalize your experience.
You can disable cookies in your browser settings.

6. Your Rights

Depending on your location, you have the right to:

• Access your information
  
  

• Request corrections
  
  

• Request deletion
  
  

• Opt out of marketing
  
  

• Limit cookie tracking
  
  

To submit a request, email us at [Add Email].

7. Children’s Privacy

We do not knowingly collect information from children under 13.

8. Updates

We may update this policy occasionally. Updated versions will always be posted on this page.

9. Contact

For privacy questions:
Radici Trading Co.
Email: radicitradingcompany@gmail.com 

Last Updated: 11/18/2025

By using www.radicitradingcompany.com (“the Site”), you agree to the following Terms of Service.

1. Use of the Website

You may use the Site only for lawful purposes. You agree not to use it to:

• Commit fraud
  
  

• Upload harmful content
  
  

• Interfere with site functionality
  
  

• Harvest or collect data without permission
  
  

2. Account Responsibilities

If you create an account:

• You must provide accurate information.
  
  

• You are responsible for maintaining the confidentiality of your login.
  
  

• You agree to notify us immediately of unauthorized access.
  
  

3. Content Ownership

All content on the Site belongs to Radici Trading Co. and is protected by copyright, trademark, and intellectual property laws.

4. User-Generated Content

If you submit reviews, photos, comments, or testimonials:

• You grant Radici a worldwide, royalty-free license to use them for marketing or promotional purposes.
  
  

• You agree that your content will not be unlawful, harmful, defamatory, or misleading.
  
  

5. Third-Party Links

Our Site may include links to third-party websites or services.
We are not responsible for their content or privacy practices.

6. Prohibited Use

You may not:

• Attempt to bypass site security
  
  

• Upload viruses or malicious code
  
  

• Reverse-engineer any software on the Site
  
  

7. Termination

We reserve the right to suspend or terminate your access to the Site for violating these Terms.

8. Disclaimer of Warranties

The Site is provided “as is,” without warranties of any kind, express or implied.

9. Limitation of Liability

Radici Trading Co. is not responsible for any damages arising from:

• Use of the Site
  
  

• Inability to access the Site
  
  

• Errors, omissions, or interruptions
  
  

• Unauthorized access or data breaches
  
  

10. Changes to These Terms

We may update these Terms occasionally. Continued use of the Site constitutes acceptance of any changes.

11. Contact

For questions:
Radici Trading Co.
Email: radicitradingcompany@gmail.com

Last Updated: [Add Date]

At Radici Trading Co., we take pride in the quality of our handcrafted goods, culinary experiences, and wellness products. Because many of our items are handmade, perishable, or custom-produced, we maintain the following return and refund policy:

1. All Sales Are Final

All purchases made through Radici Trading Co. are final and non-refundable, with the exception of damaged or defective products as outlined below.

This includes (but is not limited to):

• Reusable heat packs
  
  

• Pasta, sauces, or food items
  
  

• Branded merchandise
  
  

• Online orders
  
  

• Pop-up dining reservations
  
  

• Private chef bookings
  
  

• Retreat deposits or experiences
  
  

2. Damaged or Defective Items

If an item arrives damaged, leaking, malfunctioning, or defective, we will gladly replace it.

To qualify:

• You must notify us within 7 days of delivery.
  
  

• Email us at [Add Email] with:
  
  

  • Order number
    
    

  • Photos or video of the issue
    
    

  • Description of what happened
    
    

If approved, we will ship a replacement at no additional cost.
Refunds are only issued if a replacement is not available.

3. Incorrect or Missing Items

If your order arrives with an incorrect item or something missing:

• Contact us within 7 days of delivery.
  
  

• We will correct the order promptly at no additional cost.
  
  

4. Product Safety & Misuse

Heat packs must be used according to the included instructions (click-to-activate system, proper boiling reset, etc.).
Products damaged due to misuse, improper heating, or failure to follow care instructions are not eligible for replacement or refund.

5. Events, Retreats & Services

All payments for:

• Biofeedback services

• Pop-up dining events
  
  

• Private chef services
  
  

• Retreats and travel experiences
  
  

…are non-refundable unless otherwise stated in the specific event or service agreement.

Some services may require deposits that are non-refundable and cannot be transferred.

6. Exchanges

Because most items are limited, handmade, or perishable, we do not offer general exchanges.
Only defective items qualify for replacement.

7. Lost or Stolen Packages

Radici Trading Co. is not responsible for packages that are:

• Marked as “delivered” but cannot be found
  
  

• Lost or stolen after delivery
  
  

• Delayed due to carrier issues
  
  

For these situations, please contact the carrier directly.

8. Contact Us

For any issues with your order, reach out to us at:
radicitradingcompany@gmail.com

We are committed to taking care of our customers and ensuring you have a wonderful experience with Radici Trading Co.

Last Updated: 11/18/2025

Thank you for shopping with Radici Trading Co. Every item we ship is crafted, packaged, and fulfilled with care. This Shipping Policy explains how and when your order will reach you.

1. Processing Time

Most orders ship within 2–4 business days.
During high-volume periods (holidays, sales, restocks), processing may take up to 5–7 business days.

Handmade or limited-run products may require additional preparation time. If so, this will be noted on the product page.

2. Shipping Rates

Shipping rates are calculated at checkout based on order total and destination.

• Orders over $75 ship FREE (USA only).
  
  

• Orders under $75 are subject to a flat-rate shipping fee (as shown at checkout).
  
  

Shipping charges are non-refundable.

3. Shipping Methods & Estimated Delivery

We ship primarily using USPS Ground Advantage, Priority Mail, and occasionally UPS.

Estimated delivery times (after your order ships):

• USPS Ground: 2–7 business days
  
  

• USPS Priority: 1–3 business days
  
  

Please note:
Delivery times are estimates provided by carriers and cannot be guaranteed.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Tracking updates may take up to 24–48 hours to appear.

5. Incorrect or Undeliverable Addresses

If an order is returned to us due to:

• Incorrect address
  
  

• Missing apartment/suite number
  
  

• Refusal of delivery
  
  

• Undeliverable destination
  
  

…you will be responsible for any reshipment costs.
We cannot refund shipping fees for these orders.

6. Lost, Delayed, or Stolen Packages

Once a package is handed to the carrier, Radici Trading Co. is not liable for:

• Lost packages
  
  

• Delayed delivery
  
  

• Missing/stolen packages after delivery
  
  

• Damage caused during transit
  
  

If an issue arises, please contact the carrier directly using your tracking number.

We will do our best to assist, but we cannot guarantee replacements or refunds for carrier-related issues.

7. International Shipping

At this time, Radici Trading Co. ships within the United States only.
If international shipping becomes available, we will update this policy.

8. Warm Weather Shipping (Heat Packs)

Reusable heat packs may activate accidentally in extreme heat.
To prevent this, we may:

• Add protective packaging
  
  

• Delay shipment by a day during heat waves
  
  

• Upgrade shipping at our discretion
  
  

This is done to protect your products.

9. Pre-Orders & Backorders

If an item is on pre-order or backorder:

• Estimated ship dates will be shown on the product page
  
  

• Orders containing pre-order items will ship together unless otherwise noted
  
  

10. Contact

For shipping questions or concerns:
radicitradingcompany@gmail.com

We’re grateful for your support of Radici Trading Co. and strive to ensure every order arrives safely and quickly.